A trust-worthy network and server consutation and support is the best protect of your company. It helps your company to reduce costs, streamline the infrastructure, improve the quality of service delivery and realize a faster return on investment.
Jillion provides different types of service package to cover your needs in different ways. Helping to protecting your company in different levels and directions.
We understand each company have their own mode of operation and needs. We also provide consultation and a tailor-made solutions to fulfil your needs. Please visit our "Service" page or contact us for me information.
Scheduled services are prepaid support services and designed to assist with routine technology tasks of a NON-Emergency nature. The service is purchased in advance in hourly increments. A JILLION consultant is designated to the client to perform these services. The client designates one contact person as the person that the JILLION consultant reports to.
Professional qualification of our engineer teamOur Engineer Team acquired the international I.T. qualification as follows, (Including Microsoft Certified Professional-MCP, Microsoft Certified System Engineer-MCSE, Microsoft Certified IT Professional-MCITP, Cisco Certified Network Associate-CCNA, Network+, Certified Information Systems Security Professional-CISSP, Check Point Certified Security Expert (CCSE)), to ensure of our service quality
A. Service includes
| Hardware | Software | IT Policy |
|
Workstations and servers repair Individual Adds/Moves/Change UPS health check and test Device clean up, ensure server fans are free of dust and debris Scheduled technical visit or server health check Network support |
Troubleshooting workstations and servers, such as computer virus, spam mail, etc Install and configure applications as needed Perform backup / restore tests Software Asset Management (SAM) for existing workstations and servers, with reports produced |
Modify users / groups / permissions as needed Set up file and folder sharing as needed Resolve long standing issues as indicated by the designated Client Contact Review firewall logs Review backup logs Review virus detection settings and logs |
B. Computer and Server Maintenance Package
| Services Item | Adhoc Job/ incident |
Basic Plan |
Standard Plan |
Premium Plan |
| Technical Support Hot-line | n/a | 20 | 50 | 100 |
| Onsite - Support (hours per month) - Min. 2 hours / visit |
2 | 10 | 20 | 30 |
| Additional Charge per hour | HKD 600 | HKD 550 | HKD 520 | HKD 500 |
| Charge | n/a | HKD 5500 | HKD 10000 | HKD 14000 |
Remarks:
* Business Hours: Mon-Fri 09:30 – 17:30
* All support service hours valid for 6 months.
* This plan is currently offered for Microsoft Windows-based networks only.
* Unused Hours cannot be carried forward
C. Off-Hour Support
| Off-Hour Support Option | Basic Plan | Remote Technical Support (Hour) |
|
After hours support (17:30-23:00) |
1.5 times the regular rate | 1.5 times the regular rate |
|
Extended hours support (23:00-09:30 and Holidays) |
2 times the regular rate | 2 times the regular rate |
Need more information? Send us a Request. 
Package A
| Initial Office Check-Up | ||
| Software / Hardware Inventory and Strategic Sourcing | ||
| Network Checking / Planning | ||
| Professional IT Consulting and Strategic Planning |
Package B
| Setting up IT Policy | ||
| Access Control Planning | ||
| Data Backup Planning | ||
| Disaster Recover Planning and Contingency Planning |
Package C
| Coordination with ISV | ||
| Act as in-house consultant, deal with different vendors, service providers |
Need more information? Send us a Request.
| PC and Server Relocation | ||
| We offer a complete Network Data Cabling Design and Installation service and pride ourselves on the level of service we provided to our clients. We use the quality cables, equipment, and the latest networking technologies, so that our service team will create a cabling scheme tailored to meet your specific requirements and budget. We provide onsite assessment after free consultation for any sizes of service, from a single cable to cabling installation of numerous locations. |
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Scope of Service:
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| Office Server Setup | ||
| Server play a important role over the intranet, WAN, even internet, client can use the server as their file sharing, email backup and printer sharing, in order to maximize the efficiency of work using I.T technology, we use Microsoft operation system to setup a server for our client | ||
Scope of Service:
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| PC and Server Relocation | ||
| Businesses face many challenges when planning a move. IT equipment that has become mission
critical tools for running a business, needed to be carefully considered when planning to relocate to a
new location. We offer a complete IT Equipment Relocation Services for the disconnection, relocation and reconnection of Computers, Printers and Servers as well as Computer Room equipment to ensure all the faculties and hardware functionality is available before and after its move. We have rich experience to minimize the influence of relocation to your business by controlling the relocation time effectively. |
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Scope of Service:
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Need more information? Send us a Request.
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