Nowaday, network and server play a very important role for a company. It controls the company's communication, profit making, documentation, ... etc. It will be a disaster if the company network or servere corrupted.

A trust-worthy network and server consutation and support is the best protect of your company. It helps your company to reduce costs, streamline the infrastructure, improve the quality of service delivery and realize a faster return on investment.

Jillion provides different types of service package to cover your needs in different ways. Helping to protecting your company in different levels and directions.

We understand each company have their own mode of operation and needs. We also provide consultation and a tailor-made solutions to fulfil your needs. Please visit our "Service" page or contact us for me information.

Scheduled services are prepaid support services and designed to assist with routine technology tasks of a NON-Emergency nature. The service is purchased in advance in hourly increments. A JILLION consultant is designated to the client to perform these services. The client designates one contact person as the person that the JILLION consultant reports to.

Professional qualification of our engineer team

Our Engineer Team acquired the international I.T. qualification as follows, (Including Microsoft Certified Professional-MCP, Microsoft Certified System Engineer-MCSE, Microsoft Certified IT Professional-MCITP, Cisco Certified Network Associate-CCNA, Network+, Certified Information Systems Security Professional-CISSP, Check Point Certified Security Expert (CCSE)), to ensure of our service quality

A. Service includes

Hardware Software IT Policy

Workstations and servers repair

Individual Adds/Moves/Change

UPS health check and test

Device clean up, ensure server fans are free of dust and debris

Scheduled technical visit or server health check

Network support

Troubleshooting workstations and servers, such as computer virus, spam mail, etc

Install and configure applications as needed

Perform backup / restore tests

Software Asset Management (SAM) for existing workstations and servers, with reports produced

Modify users / groups / permissions as needed

Set up file and folder sharing as needed

Resolve long standing issues as indicated by the designated Client Contact

Review firewall logs

Review backup logs

Review virus detection settings and logs

B. Computer and Server Maintenance Package

Services Item Adhoc Job/
incident
Basic
Plan
Standard
Plan
Premium
Plan
Technical Support Hot-line n/a 20 50 100
Onsite - Support
(hours per month)
- Min. 2 hours / visit
2 10 20 30
Additional Charge per hour HKD 600 HKD 550 HKD 520 HKD 500
Charge n/a HKD 5500 HKD 10000 HKD 14000
         

Remarks:
* Business Hours: Mon-Fri 09:30 – 17:30
* All support service hours valid for 6 months.
* This plan is currently offered for Microsoft Windows-based networks only.
* Unused Hours cannot be carried forward

C. Off-Hour Support

Off-Hour Support Option Basic Plan Remote Technical Support
(Hour)
After hours support
(17:30-23:00)
1.5 times the regular rate 1.5 times the regular rate
Extended hours support
(23:00-09:30 and Holidays)
2 times the regular rate 2 times the regular rate

Need more information? Send us a Request.

Package A

  Initial Office Check-Up  
  Software / Hardware Inventory and Strategic Sourcing  
  Network Checking / Planning  
  Professional IT Consulting and Strategic Planning  

Package B

  Setting up IT Policy  
  Access Control Planning  
  Data Backup Planning  
  Disaster Recover Planning and Contingency Planning  

Package C

  Coordination with ISV  
  Act as in-house consultant, deal with different vendors, service providers  

Need more information? Send us a Request.

  PC and Server Relocation  
  We offer a complete Network Data Cabling Design and Installation service and pride ourselves on the level of service we provided to our clients.

We use the quality cables, equipment, and the latest networking technologies, so that our service team will create a cabling scheme tailored to meet your specific requirements and budget.

We provide onsite assessment after free consultation for any sizes of service, from a single cable to cabling installation of numerous locations.
 
  Scope of Service:
  • Structural Cabling for Data and Voice Network (CAT5 / CAT5E / CAT6)
  • Audio / Visual (AV) Cabling Services
  • Computer and Data Room Network Design and Installation
  • Structural Server Rack and Cabinet Cabling Services
 

 

  Office Server Setup  
  Server play a important role over the intranet, WAN, even internet, client can use the server as their file sharing, email backup and printer sharing, in order to maximize the efficiency of work using I.T technology, we use Microsoft operation system to setup a server for our client  
  Scope of Service:
  • Window Server Setup and configuration
  • Domain, DNS configuration
  • Email Server Setup and domain
  • Virtual Private Network (VPN) Setup
 

 

  PC and Server Relocation  
  Businesses face many challenges when planning a move. IT equipment that has become mission critical tools for running a business, needed to be carefully considered when planning to relocate to a new location.

We offer a complete IT Equipment Relocation Services for the disconnection, relocation and reconnection of Computers, Printers and Servers as well as Computer Room equipment to ensure all the faculties and hardware functionality is available before and after its move.

We have rich experience to minimize the influence of relocation to your business by controlling the relocation time effectively.
 
  Scope of Service:
  • Onsite Analysis Services
  • Labeling the IT equipment
  • Cables Disconnection
  • Packing and Relocation
  • Cables Re-connection
  • Functional Test and Implementation
 

Need more information? Send us a Request.

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