A detailed, three day introduction to the concepts,terms, definitions, objectives, benefits and relationships within core IT service management processes and functions, according to the ITIL(Information Technology Infrastructure Library)best practice framework.

   ITIL is a public domain approach for managing IT services. It was developed by the Office of Government Commerce (OGC) in the United Kingdom. Organisations around the world are using ITIL processes to improve efficiency and communication in IT services.

   The workshop is based on principles described in ITIL’s Service Support and Service Delivery books. It focuses on taking a holistic approach to IT Service Management through the use of processes, their respective relationships and workflows. And, this course prepares attendees for the examination leading to the Foundation Certificate In IT Service Management: The prerequisite for the Practitioner and Service Manager levels of certification. This exam is not conducted during the workshop. See the Certification Criteria section for more details.

   Nowadays, everyone in IT is talking about IT security. The IT security technology and standard was changed day by day, it followed by a lots of criminal and virus. IT security was separated out from IT management become a single topics for develop. It had its own standard and certification inside industry. Are you get ready to become the pioneer?